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Item tracking should be utilized during the evaluation process primarily in resolving issues. This practice involves keeping a record of specific tasks, decisions, actions, and any challenges that arise as a project progresses. By implementing item tracking in the issue resolution phase, teams can systematically document problems as they emerge, prioritize them, and ensure accountability by assigning them to the relevant team members. This approach enhances transparency and helps maintain focus on resolving impediments that can hinder project success.

While tracking can have relevance in various phases of a project, its most urgent and impactful application occurs when specific challenges arise that need immediate attention to keep the project on track. Utilizing item tracking during this phase allows teams to follow up on outstanding issues effectively and iterate solutions quickly, which aligns with the Agile principles of adaptability and customer collaboration.