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What is the primary focus of the Balanced Scorecard framework?

Measuring customer satisfaction

Determining supply chain efficiency

Measuring performance across multiple perspectives

The primary focus of the Balanced Scorecard framework is to measure performance across multiple perspectives. This framework provides a comprehensive approach to organizational performance management by considering different aspects of a business, rather than just financial metrics. It typically incorporates four main perspectives: financial, customer, internal business processes, and learning and growth.

By integrating these diverse perspectives, the Balanced Scorecard enables organizations to align their activities with their strategy, provide a more rounded view of performance, and facilitate better decision-making. This holistic approach helps organizations track how well they are achieving their vision and strategic objectives, ensuring that they are not overly focused on just one area, such as financial results, but are also considering customer satisfaction, internal processes, and their capacity for learning and growth.

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Assessing employee engagement

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