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What is the first step in the lean approach?

Mapping the value stream

Defining value

Defining value is the foundational step in the lean approach because it establishes a clear understanding of what the customer perceives as valuable. In lean thinking, value is defined from the perspective of the customer, emphasizing the need to identify what features, products, or services are most beneficial to them. By understanding value, organizations can focus their efforts on activities that enhance customer satisfaction while minimizing waste.

Once value is defined, subsequent steps such as mapping the value stream, creating flow, and implementing a pull system can effectively occur, as they are all aligned toward delivering the defined value. This prioritization ensures that all processes and improvements are customer-centered, ultimately driving better results and greater efficiency within the organization.

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Creating flow

Using a pull system

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