Master Agile Business Analysis 2026 – Sprint to Success with Our Energetic Practice Test!

The Balanced Scorecard is a strategic planning and management tool used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals. It encompasses four primary perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth.

The perspective of Learning and Growth focuses on the intangible assets of an organization, such as employee training, corporate culture, and knowledge management. The Business Processes perspective evaluates the efficiency and quality of internal processes that lead to value creation. The Customer Perspectives area assesses customer satisfaction, market share goals, and customer retention rates.

Employee Satisfaction, while important for overall organizational health, is not explicitly one of the four perspectives of the Balanced Scorecard. Instead, it often fits within the Learning and Growth perspective indirectly, as a satisfied and engaged workforce is essential for achieving business objectives but is not separately assessed in the framework of the Balanced Scorecard. Therefore, this area is not directly included in the formal assessment of the Balanced Scorecard.